Privacy Policy

Who We Are

Atom Bin Cleaning
Operating area: Reading, Berkshire, United Kingdom
Email: hello@atombincleaning.com
Website: www.atombincleaning.com

We provide professional wheelie bin cleaning services to domestic households and small businesses across Reading and surrounding areas.

What Information We Collect

When you register for our service or contact us, we collect:

Service delivery information:

• Full name
• Property address (house number, street, postcode)
• Email address
• Telephone number (mobile preferred)
• Council collection days for each bin type
• Which bins you’d like cleaned (general waste, recycling, garden waste, food caddy)
• Service plan selected (3, 6, or 12 months)

Payment information:

• Payment card details (processed securely via Stripe — we do not store full card details ourselves)
• Billing address (if different from service address)
• Payment history and transaction records

Technical information:

• IP address
• Browser type and version
• Device information
• Time and date of form submissions

We collect only the information necessary to deliver our service effectively and comply with our legal obligations.

How We Use Your Information

We use your personal data for the following purposes:

To deliver your service:

• Set up your account and plan your cleaning schedule
• Build and optimise local cleaning routes
• Coordinate cleaning visits with your council collection day
• Provide customer support

To manage your account:

• Process payments and issue invoices
• Send service reminders and confirmations
• Communicate about your plan, renewals, or service updates

Legal and business purposes:

• Comply with accounting, tax, and legal obligations
• Respond to complaints or legal claims
• Prevent fraud

Marketing (with your consent only):

• Send occasional updates about our service (you can opt out at any time)

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

Lawful Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: We need your information to deliver the bin cleaning service you’ve registered for
• Legitimate interests: To manage routes efficiently, prevent fraud, and run our business effectively
• Legal obligation: To comply with tax, accounting, and other legal requirements
• Consent: Where you’ve opted in to receive marketing communications (you can withdraw consent at any time)

Data Sharing and Third Parties

We share your information only with trusted third parties who help us deliver our service:

Payment processing:

• Stripe (for secure payment processing)

Business operations:

• Accounting software providers (Xero / QuickBooks)
• Email service providers (for service communications)
• Web hosting providers

Legal disclosure:

• We may disclose your information if required by law, court order, or regulatory authority

All third parties are contractually required to protect your data and use it only for the purposes we specify. We do not transfer personal data outside the UK without appropriate safeguards in place.

Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your information, including:

• SSL encryption for data transmitted via our website
• Secure hosting with reputable UK providers
• Password-protected systems with restricted access
• Regular backups to prevent data loss
• Staff training on data protection responsibilities

While no online system is completely secure, we take all reasonable steps to protect your personal data from unauthorised access, loss, or misuse.

Data Retention

We retain your personal information for as long as necessary to provide our service and comply with legal obligations:

During active service:

All customer records are retained while you remain a customer

After service cancellation:

• Customer records retained for 7 years from the end of the financial year in which your last service was provided (this is required for tax and accounting purposes under HMRC regulations)
• Payment records retained for 6 years (legal requirement for financial records)

After these periods, your data will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at hello@atombincleaning.com. We will respond to your request within one month.

Please note that some rights may be limited by legal obligations (for example, we cannot delete financial records we’re legally required to keep).

Cookies

Our website uses essential cookies to ensure the site functions correctly (for example, remembering form inputs). We do not use tracking or advertising cookies.

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page shows when the policy was last revised.

Significant changes will be communicated via email or a notice on our website.

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we have the opportunity to resolve the matter directly.